IT Support / Help Desk CV summary examples
Two or three lines at the top of your CV. Say who you are, your strongest result, and what you want next.
- IT support specialist with 4 years keeping users productive: hardware, software, networks and accounts.
- Help desk engineer known for fast, friendly fixes; experienced with Windows, Microsoft 365 and basic networking.
IT Support / Help Desk achievements for your CV
Start each bullet with a verb and end with a number. Recruiters and ATS both look for results, not duties.
- Resolved 40+ tickets a day with 92% first-contact resolution
- Supported 300 users across 3 offices for hardware, software and network issues
- Set up laptops and accounts for new joiners in under 2 hours with a standard image
- Moved the company to Microsoft 365, migrating 250 mailboxes with no data loss
- Rolled out automatic backups and patching that cut security incidents by 50%
- Wrote a knowledge base of 60 guides that reduced repeat tickets
Skills to put on a IT Support / Help Desk CV
List the ones you really have, using the same words as the job advert so the ATS can match them.
WindowsMicrosoft 365Active DirectoryNetworkingHardware troubleshootingTicketing systemsBackupsCustomer serviceCompTIA A+
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